I feel disgusted with this company. They booked two appointments—one last week and one this week—to visit my property, but they didn’t show up either time.
Last week, I travelled from London to Milton Keynes and waited for the engineer, but he never arrived. I called the Elite phone line, and the engineer eventually called back to say the camera had broken at the last minute. He then rebooked the appointment for Tuesday at the same time. Again, I travelled from London to Milton Keynes, and once again, he didn’t turn up. Checkatrade should remove this trader from their website.
Response from Elite Drains Limited
We’re very sorry to hear about your experience. After investigating, we found that the engineer assigned to your appointments failed to follow through as promised. He informed us that he was attending your booking and would call you, but we’ve since discovered he didn’t and we have now terminated his employment as a result.
We completely understand your frustration and sincerely apologise for the inconvenience and wasted travel. As a goodwill gesture, we’d like to cover your petrol expenses, please contact our office so we can arrange this for you directly.