Very helpful and proactive, Chyna in the office is a great shop window for the business. Equally happy with Keelan our installer who was absolutely professional and detail focussed. Only fly in the ointment was lengthy delay for work to commence, and then a further delay by a week at 48 hours notice- with no real explanation.
Response from Eastern Garage Doors
Thank you so much for sharing your feedback. We’re delighted to hear that Chyna made such a positive impression and that Keelan's installation delivered the professional, service we aim for. They’ll both be thrilled. We’re truly sorry for the delays you experienced before the job began. That’s not the level of communication or reliability we want for our customers, and we appreciate you highlighting it. We regularly review projects so we can continually improve and prevent issues from happening so its disappointing that this time it didn't go as smoothly as we'd hope.