Was a pleasant experience 3 months ago when our dishwasher was fixed (pressure switch issue). However the problem has now recurred. Got in touch with the engineer who is only pushing for a prepayment even before his second visit. It's not an old machine so it's not a money pit for repairmen (yet) but surprised that the issue recurred that quickly and secondly refusal to come without an online prepayment is dodgy.
Response from Duofix Appliance engineers LTD
Thank you for your feedback and for the opportunity to work on your dishwasher a few months ago.
We’re sorry to hear the issue has returned. While we always aim to deliver lasting repairs, appliance faults can sometimes resurface due to underlying or evolving issues not immediately apparent at the time of service.
Regarding the prepayment: this policy is in place to protect both our engineers’ time and our small business. It's not about distrust—it ensures clarity, commitment, and helps us keep our scheduling efficient. Prepayment is standard for follow-up visits outside of the original job warranty or after a significant amount of time has passed, especially when the original issue may have reoccurred due to new factors.
We’re committed to transparency and professionalism, which is why we’ve communicated this policy consistently with all customers. That said, your feedback helps highlight an important discussion around balancing fairness and trust, and we’ll keep working.