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Reviews

  • 10

    Excellent value for money and service

    Posted 09 June

    This is the second time I have used this company and can't speak to highly of them. The service is excellent from start to finish. Very quick and efficient at giving me a quote, which was very reasonable. Excellent client contact to arrange a day for fitting and a polite, professional fitter who completed the job quickly and efficiently. This company offer excellent value for money and service.
    Verified reviewer
    Job location: PL15

    Response from Duchy Ltd

    Thank you for taking the time to leave such a wonderful review & for choosing Duchy Ltd once again. We are delighted to hear that you received the same high level of service on your second experience with us. Providing prompt quotations, clear communication & professional installation are all things we pride ourselves on, so it's fantastic to know our team delivered on these for you. Your kind comments about our value for money, efficiency & customer service are greatly appreciated & will be shared with the whole team. Thank you for your continued trust & support. The Duchy Ltd team

  • 10

    Replacing 2 window panes

    Posted 03 June

    We had a couple of window panes that were showing condensation. Duchy arrived on time and got on with the work straight away. They were quick, efficient and professional and we will only contact Duchy for any future work.
    Job location: PL17

    Response from Duchy Ltd

    Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you were pleased with the service provided by our team. Ensuring appointments are kept on time & work is completed efficiently & professionally is something we take great pride in. We're glad we were able to replace the faulty window panes & truly appreciate your confidence in Duchy Ltd. Your recommendation & loyalty mean a great deal to us, we look forward to assisting you with any future Window, Door, Glazing or Roof-line requirements. Many thanks from all the team @ Duchy Ltd.

  • 10

    Exterior door installation

    Posted 10 May

    We visited the showroom and dealt with Martyn who was very helpful and polite. Their door fitter Matthew was very efficient and the work was very clean and tidy. We used Duchy as they are a local business. We would highly recommend them
    Verified reviewer
    Job location: PL12
  • 10

    Highly recommended

    Posted 01 May

    Very good, efficient, clean, tidy and very pleasant workmen, would recommend to anyone
    Job location: PL15

    Response from Duchy Ltd

    Thank you for lovely feedback! We're delighted to hear that you found our team efficient, clean, tidy & pleasant throughout the work. We take great pride in maintaining high standards on every job, so your comments are really appreciated. Thank you also for your recommendation - it means a lot to us. If we can help with anything in the future, please don't hesitate to get in touch.

  • 10

    Excellent business

    Posted 15 April

    Recently I had a double glazed window which I was unable to open. Having used Duchy recently for another issue I gave them a call to enquire if it was possible to get it open or would I need to purchase a replacement window. They arranged for a very experienced engineer to visit. He was very professional and managed to get the window open and able to fit a new mechanism. Again, I would highly recommend Duchy an excellent company. Thank you.
    Verified reviewer
    Job location: PL17

    Response from Duchy Ltd

    Thank you for your kind feedback! We're really please to hear that we could help resolve the issue with your window without the need for a full replacement. Our engineers take great pride in finding practical & cost-effective solutions, so it's fantastic to know this came across during your visit. Your continued support & recommendation mean a great deal to us. If you ever need assistance in the future, please don't hesitate to get in touch. Many thanks again from all the team at Duchy Ltd!

  • 9.67

    Highly recommended

    Posted 14 April

    From start to finish Duchy Ltd made the process of having new windows simple and efficient. We visited the showroom and decided on the type of windows we wanted, the Estimator arrived a few days later and sent us the price of replacing 35 sash windows in UPVC. A few days later the surveyor arrived to undertake the detailed measurements and then within 5 weeks our windows were ready for installation. The two installers were polite, friendly and efficient, making the whole process painless. I would highly recommend Duchy Ltd for new windows and doors as these were replaced a couple of years ag
    Verified reviewer
    Job location: PL14

    Response from Duchy Ltd

    Thank you for your fantastic feedback! We're delighted to hear that you found the whole process simple & efficient from your initial showroom visit, right through to installation. It's great to know our team - from estimator to surveyor to installers - provided a smooth & professional experience, especially on a project as large as replacing 35 sash windows . We'll be sure to pass your kind comments on to everyone involved, particularly the installers, who will really appreciate your recognition of their work. Thank you again for choosing Duchy Ltd & for your recommendation.