Reviews

If I could I wouldn't give a star at all. As you can see from the photos the door colour is nothing like the quote Don't use this company, they are true to their word!! Watch what you sign, the small print has got me!! Having recently purchased a door from Droylsden Glass, the colour of the door is not what I expected it to be. It is not a true reflection of what I was sold. The salesman came round to my house with his laptop, and we went through the several doors of what were available. One of my clear stipulations with regards to the door, is it had to be in keeping with its surroundings as

We had the most amazing porch built by Droylsden glass and could not have been happier, another company did the flooring and broke the internal trim, they denied any responsibility, we contacted Droylsden glass to see if they could repair the damage, they not only fixed the damaged trim but did it right away as good as new. Our thanks to Becky and Harry and all the team, they really know what customer care/after sales service means. We cannot thank them enough and would be happy to recommend them to everyone.

Droylsden glass sent a text message on the actual day of fitting to cancel our window fitting. They allege that they tried to call both our mobiles but we had no missed calls and no voicemails and I have proof of this. Their cancellation left us out of pocket, after my husband took the day off work and our roofer was on site ready to do the lead once the windows were in. Droylsden glass have sent numerous awful emails saying that we owe hundreds of pounds for the glass panels and will not return our full deposit even though they were the ones that cancelled. Such a vile and unethical company.

Told me AFTER installtion the door had paint chips in it which look awful, the frame was also bowed and needs ripping out according to thier subsequent engineers report. It now has to be pushed very hard to open and close. The company refused my Right to Reject the door, refused to replace the door, refused to fix it at a discounted rate for the inconvenience and the fact that it falls short of expectations under the CRA. They only offered 'remedial' work but with no clear explanation. They don't really seem to care about consumer duty. AVOID

From start to finish I have nothing but praise for Droylsden Glass. From our first visit to the showroom to find the door we wanted, Nicola coming to our home to finalise the details and do enough measurements. Then actual measurements and last but not least Paul who did the fitting of the door (he was very professional, very tidy and did an excellent job).

First class service from start to finish. Daniel at Droylsden Glass came out to measure up and gives us a quote (which was the best quote of all other competitors), Daniel was very professional and polite, listening carefully to our needs. The two guys who fitted the doors and window, were very friendly and polite. They totally respected our property and cleaned up thoroughly afterwards. Excellent service, quality windows, professional window fitters, fantastic price, highly recommend *****