Dream Doors (Teesside)

Reviews (79)

• 9

  Garden Fencing Mended

  Posted 14 April

  Free quote. Can highly recommend this business. They were very professional, yet friendly, considerate and helpful. The free kitchen design and quote we were given, we were really excited about as it was really reasonable and affordable and loved the plan and ideas of what our kitchen can be, thank you so much!
  Verified reviewer
  Job location: DL3
• 1.25

  Dream nightmares

  Posted 13 November 2024

  I used this company thinking that I would get a great job done first time, stress free. Problems after Problems. It was booked in for when I was not working. They had months to ensure materials were in on time but the work top had delays. Then not enough flooring. Then my kitchen utensils were used as work tools. Then the splash back was fitted so badly you could see the tiles. Joins did not meet. I have photos of all of this. The owner got a second fitter to fix the work. But the owner charged me full price and did not see that the expectation was right first time.
  Verified reviewer
  Job location: TS16

  Response from Dream Doors (Teesside)

  Thank you for your feedback. We’re truly sorry to hear about your experience, as it is far from the high standards we pride ourselves on delivering. With a Checkatrade score of 10 from 77 reviews, we understand how disappointing this must have been, especially since your expectations for a seamless service were not met. We acknowledge the issues raised regarding material delays, insufficient flooring, and the initial fitting of the splashback. While external supply chain issues can occasionally cause setbacks, we accept full responsibility for ensuring clear communication and timely resolutions. Once made aware of the problems, we acted promptly by arranging a second fitter to address and rectify the concerns. It’s disappointing that these challenges impacted your trust in our service. Regarding the charges, we stand by the quality of the final outcome but regret that your experience was overshadowed by these frustrations. Your feedback has been taken seriously, and we’ve implemented additional checks to ensure such incidents are avoided in future. Please feel free to contact us directly if you’d like to discuss this further. We genuinely value your business and are committed to maintaining our reputation for excellence.

• 10

  Kitchen Refurbish.

  Posted 09 September 2024

  Superb performance throughout whole project, from initial survey and quote, to actual fitting. The whole project was completed in two days without mess, the fitters were extremely polite, nothing was too much trouble. The finished job looked superb and we have no hesitation in recommending 'Dream Doors' to any potential customer.
  Verified reviewer
  Job location: TS15
• 10

  Kitchen doors

  Posted 07 June 2024

  We had new kitchen cupboard doors, hand made. We also had worktops, new sink and hob, they were fitted in 2 days. We even had a bespoke cupboard and wine rack made with exact measurements so we could fit our drinks cooler in the middle - our "piece d'resistance"! A damaged door was replaced quickly and our query with some hinges not working properly was quickly rectified. We would recommend Dream Doors to anyone.
  Verified reviewer
  Job location: TS19
• 10

  New kitchen worktops

  Posted 21 May 2024

  A professional and reliable service from the 1st enquiry to the completed work
  Verified reviewer
  Job location: TS1
• 10

  New kitchen refit plus tiling and flooring

  Posted 21 May 2024

  The whole experience from initial visit to the shop, multiple home visits and the fitting was very good. A couple of minor issues were dealt with straight away without any problem. I would recommend Dream Doors and use them again in future.
  Verified reviewer
  Job location: TS5