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Reviews

  • 0

    Avoid - lacked delivery and customer service - would never use again

    Posted 5 days ago

    Avoid - lacked delivery and customer service. Didn't solve my drainage issue, made a mistake resulting in a leak, sent someone to identify the leak despite it not being in their remit and wanted to charge me for the displeasure, refused to take any responsibility for their mistake (blamed my pipework) and left me footing the bill for the damages incurred, after weeks of asking for some level of customer service response eventually was told by a manager, in a slightly more polite way, that it was my fault and as a "gesture of good will" they would withdraw their invoice for the engineer their s
    Verified reviewer
    Job location: LU7
  • 10

    A great job and price.

    Posted 14 May

    Very pleased with the work carried out. Our kitchen drain was badly blocked and the two workmen spent quite some time checking all the gullies. When they had finished the drain was flowing freely again. They were polite and efficient and left the patio clean and tidy. We felt that the price charged was excellent value for money and would certainly recommend this company to friends and neighbours.
    Verified reviewer
    Job location: ME19

    Response from Drain Detectives (London) Ltd

    Thank you for taking the time to leave a review. It is much appreciated. If you have any issues in the future, do not hesitate to call.

  • 9.67

    Happy customer

    Posted 02 May

    I got an appointment quickly compared to other drain companies I tried, and at time and day I requested. The 2 guys came out and managed to sort the issue within 1 hour, despite it being a tricky one (patio installation mortar stuck in the drain). Very happy.
    Verified reviewer
    Job location: TN12

    Response from Drain Detectives (London) Ltd

    Hi Jonathan Thank you for taking the time to leave a review. I am glad we could help. Kind Regards, Drain Detectives

  • 10

    Excellent Service

    Posted 31 March

    As always over the last four years Drain Detectives have provided an excellent service by emptying our septic tank. The service is easy to book and today was carried out cleanly and efficiently by their operative Carlin.
    Verified reviewer
    Job location: TN11

    Response from Drain Detectives (London) Ltd

    Hi Andy, Thank you for taking the time to leave a review. It is much appreciated. I will pass on your comments to Carlin. Kind Regards. Drain Detectives

  • 10

    Cleared blocked toilet and drain caused by toddler and plastic lids...

    Posted 24 February

    Came out to clear a blocked toilet that previously a well known London plumbing company failed to clear. Drain Detectives were great. They quickly identified the blockage with their CCTV, found the right manhole access point (not that straightforward at our property) and recovered the blockage (toddler decided to put a plastic bottle lid down the toilet). The engineer was great and cleaned up after. Given the time and work done these guys were amazing and very cost effective (compared with said other firm...) Would definitely recommend them and use them again.
    Verified reviewer
    Job location: IG9

    Response from Drain Detectives (London) Ltd

    Hi Robert, Thank you for taking the time to leave a review. It is much appreciated. I will pass on your comments to the engineers who attended. Kind Regards Stuart

  • 10

    Great company!

    Posted 04 February

    Drain Detectives were a pleasure to deal with from start to finish. The people on the phone were friendly and helpful - walking us through the process and booking us in same day. The chap who came to undertake the work was presentable, friendly and knowledgeable - with the right kit to hand to get the work done! I was then sent a payment link the next day to settle up. All so easy - thank you so much!
    Verified reviewer
    Job location: BR1

    Response from Drain Detectives (London) Ltd

    Hi Helen, Thank you for taking the time to leave a review. It is much appreciated. I will pass on your kind comments to the staff concerned. Kind Regards, Drain Detectives