Posted 3 days ago
Posted 15 May
Response from Diverse Solutions and Supplies
The original quote was for a media wall with shelves either side. Customer was not sure where to get the fire from as it was going to require glass sides. I informed her that I could order it on her behalf. I took £600 that was the total cost of the fire and ordered it. When the fire was out for delivery, she changed her mind and opted for cupboards either side of the media wall, which would require a solid sided fire. I therefore had to cancel the order and re order the solid sided fire. She then called again when that fire was out for delivery and said she had wanted shelves either side, which again required cancelling the order. That is when I made the decision not to carry out this work. I said I would refund the £600 once it was refunded to me from the fire supplier as I had to purchase the second fire separately meaning I was out £1200 in total. As soon as the money was refunded to me I refunded it to her As for the pergola she had requested like for like sheets and the first I had heard of any issues was when I received this review. I had no further communication with her from when I cancelled the job. Had she come to me direct I would certainly have rectified any issues and or refunded where appropriate.
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