The work was rushed and not professionally finished, the materials used were cheaper/lower quality than we were led to believe. We have therefore been considerably overcharged and been left with some work that will need doing again immediately and some in the near future due to low quality materials. Specific complaint on decking: all boards in sub-standard condition, worse than the decking it replaced. Fee was far too high as it is cheap soft wood- not what like original. Finishing left. Patios- Cement used instead of Geo-fix (verbally agreed), loose paver, old pointing mess. Overcharged.
Response from Designscapes
Very dissapointed in this customers feedback. 230 plus customers cannot be wrong. What the customer fails to mention is that we visited twice so they was aware and happy with the works we carried out. Due to changing there mind several times, failed to say the new deck boards same as the previous material used was laid on the old wooden frame which needed replacing to which was advised. Amended the quote 4 times as the other quotes was not within budget. The old patio was laid on a very poor sub-base and has sunk which the customer was aware of. Originally we quoted for a new base and patio for that reason, so fully aware or would of not wanted a quote originally for a new base and patio. The customer opted for a jet wash and re point due to budget. We did go back to re bed a paver and there was no mention of cheap decking being used but was only praised by him who has left the feedback and even gave us wine. The customer said he checked all the boards and was happy with these other then one which we also changed! The customer accepted the quote and paid in full a week later on completion of the works.