Sundeep used a Google maps screenshot to assess the condition of our roof. He performed a structural home report at dusk and claimed it was daytime. Our complaints went unanswered. He requested payment up front. The second engineer we engaged was happy for payment to be made after the work was carried out to a satisfactory standard (as is normal).
Response from DCE GLOBAL LIMITED
This was a non-intrusive visual survey conducted within the agreed scope. As direct roof access was unavailable, the assessment was based on observations from accessible areas, together with relevant contextual information where appropriate.