Job in 2 parts. Keiran quoted for/started extension. All good. Lockdown. Thereafter understandable delays getting doors, materials. Interest lost. Dry days roll into weeks, no show. One bloke leaves team. We live on building site, no kitchen. Distress. Another long pause. Job drags on. Job gets finished in hurry in 3 days. Not quality, like before. I find another fitter to install kitchen (excluding 2nd fix electrics.) Texts/calls ignored. I get legal advice/threaten court to complete electric job. They do it next day. I still await gas safe certificate. They ignore my polite requests.
Response from Dashwood Construction Services Limited
We initially started the job when suddenly the drawings we’re contested by the next door neighbour. This delayed the start by two weeks. It was then discovered that the drains for this property ran separately to the rest of the street and had its own drain running through the house. We had to contact waterbody for clarification which took another two weeks. This was all taking place during the start of the initial lockdown in the most challenging times we have faced as a country. So unfortunately we had a long delay. Understandably I feel. Even though hugely frustrating for the client.Even with a global pandemic taking hold, we (at great personal risk) got back on site an carried out the project, to help get things back on track as much as possible we continued to push to project along with strict social distancing measure in place to ensure the safety of our team. I’m sure you will agree this was above and beyond. We finished the construction of the project while dealing with a pandemic and a huge national shortage of materials. Yes we had a large delay in the finish but this couldn’t be helped. We feel this while far from our usual superb standards as you will see from other customer feedback, there were huge mitigating circumstances we have never had to work with before.We paved the clients garden and rendered their walls, painted the back of their house and re painted there front door and frames in good will. For no charge at all.