Surrey Move Management T/A Cupid Removals

Reviews (260)

• 10

  Really great company

  Posted 4 days ago

  We used Surrey Move Management Ltd last week for a full packing, removal and unpacking service and were so happy with everything from beginning to end. The entire team were amazing, took great care of all our things and were patient when the sellers were delayed moving out. I would 100% recommend. Thanks again.
  Job location: CR2
• 10

  Excellent Moving Experience

  Posted 27 November

  So delighted with this Company ... from the first meeting to our final removal day they were so professional and caring.... nothing was too much trouble ... their communication and help is second to none.....we moved from Surrey to Dorset also they moved items to Tonbridge all excellently done... wrapping and marking boxes were very precise.... All the teams were very polite and so helpful ... a joy to have been moved by this Company made a stressful experience for me very easy thank you so much
  Verified reviewer
  Job location: BH19
• J
  James H
  10

  Outstanding packing and removal team

  Posted 25 November

  Surrey Move Management handled our move from London to Sussex and I could not be more impressed. The packing team worked fast and kept everything organised. The removal team were on another level. They put in a very long day with real humour, constant politeness and a work ethic you rarely see. Nothing was too much trouble. You could see how experienced they were in every step of the job. Genuinely one of the best professional teams I have ever dealt with. Thank you for making this so easy for us. You were incredible.
  Verified reviewer
  Job location: KT4
• 10

  Excellent!!!

  Posted 19 October

  Right from the start I felt safe and looked after by Surrey Move Management, from getting the quote, right through to moving day. They moved myself and my two children and everything was great. They were professional, careful with our belongings and so tidy and so helpful. The guys were friendly, and made sure everything was seamless. I will definitely use them on my next move. I cannot recommend highly enough.
  Verified reviewer
  Job location: SM7
• 10

  Incredible Service from Surrey Move Management

  Posted 16 October

  Highly recommend! Moved not once but twice this year - The team moved myself and my parents (separately) with absolute ease, professionalism and kindness. They made moving day completely stress-free. Everything was handled with great care and efficiency, and nothing was too much trouble. From dismantling furniture, to reassembly, navigating tight stairs and much more. The team brought smiles, laughter and complete expertise! I’d happily recommend them to anyone looking for a reliable and cheerful removal company!
  Verified reviewer
  Job location: KT20
• 0

  Dishonest - one to avoid

  Posted 10 October

  Communication was good prior to booking however move team damaged two mattresses and smashed one mug. I understand accidents happen which is why I had asked about insurance prior to booking and requested the owner to confirm the insurance value; the owner subsequently confirmed the insurance value of £20K per vehicle however when it came to making a claim, I was told that the liability is capped at £40 per item because I didn't complete an acceptance form prior to the move. The owner has no remorse. Unfortunately this is one to avoid
  Verified reviewer
  Job location: CR2

  Response from Surrey Move Management T/A Cupid Removals

  Thank you for your feedback, We’re sorry you were disappointed, as we always aim to provide a careful and professional service. The mattresses were moved into a loft room with very tight turns. Our team used the built in handles as intended, but the stitching unfortunately gave way under pressure while manoeuvring them through the narrow access We believe this was due to a manufacturing weakness rather than handling damage as the team exercised due care throughout, we do appreciate how frustrating this must have been. Regarding your insurance claim, we supplied the necessary forms and passed your submission to our insurer. While we pay significant premiums to ensure our customers are covered we have no control or influence over the insurers assessment or their final decision, The insurers response was based on their standard policy terms, which limit liability where a removal acceptance form is not completed along with a declaration of an overall value of goods before the move as per the terms and conditions. This is also advised within the quotation that was supplied to you before you decided to move with us We regret this outcome was not what you hoped for and assure you we acted transparently and in good faith throughout. You also asked me on the telephone twice to advise the insurance company that you had completed the insurance forms and requested I back dated them, I advised you that would be committing fraud and I was not prepared to do so which has ultimately led to you writing this review.