Reviews

Our AC system was only installed in Oct ‘25, and it failed on first proper use in the recent hot spell of weather. We then discovered that the original installation company had been compulsorily dissolved, with no access to repairs. We were very nervous in appointing a new engineer to resolve everything. Having spoken with Darren, we became much more comfortable, and ultimately employed him to do the work. His communications were excellent, his time keeping spot-on, and his work methodical. He made us feel confident that we had made the right choice. We are now ready for the next heatwave

Outstanding Service from Darren at Critical Cooling Solutions We recently had Darren carry out a full maintenance visit on our air conditioning units, and we couldn’t be more impressed. From the outset, Darren demonstrated an exceptional level of knowledge and professionalism. His appraisal of each unit was thorough and detailed, he clearly knows these systems inside out. Darren cleaned all the units comprehensively and carried out a full operational check to ensure everything was running as it should. What really stood out, however, was his attention to detail beyond the scope of the job:

Darren fixed my noisy condensate pump issue. His work was neat and tidy. Initially I hired him for a noisy pump issue. I ended up asking him to service all four units. I highly recommend him.

Outstanding service all round from Darren. Very responsive, dealt with the problem efficiently and really fair pricing. Highly recommended.

There is nothing worse than your AC dying when you need it most, Darren turned a stressful situation into an absolute masterclass in customer service. If you are dealing with an AC issue, stop looking around and just call Darren. Zero Guesswork: Darren didn't just guess at the problem. He diagnosed the issue with surgical precision, explained why it happened in plain English, and fixed it on the spot. I’ve dealt with HVAC techs in the past who try to upsell you an entirely new unit the second a unit fails, Darren is the exact opposite. Our house is a freezing-cold oasis again Thank you ✨