On 27 September, plumbers from [Company Name] came to our property to inspect a leak inside our toilet. They removed the toilet without turning off the water supply, which caused a flood in our home.Afterwards, they said that the flushing system needed to be replaced, and they carried out the replacement. We were charged £400 for this service.
However, the new flush system is leaking externally, and the water has caused damage to our kitchen ceiling. Since then, we have tried to contact the company multiple times, but they do not respond.
Response from Clear flow leak detection Ltd
I can assure you we are a very professional company, this repair was fixed and all necessary checks were carried out. Customer contacted 5days later after they dismantled the toilet and expected company to come and fix for free. We help in anyway possible