They were very responsive in their messages but failed to provide guidance on how many hours were required. The cleaner took far too long to do a very poor job, leaving dust and hair on floors, crumbs behind appliances and other areas untouched. They needed heavy supervision and coaching on how to actually clean and not leave areas unattended. After they were done, they charged for the additional hour they spent cleaning because they’d just missed areas in the first place and needed to be told to go
back and clean again to an appropriate standard. DEFINITELY WOULD NOT RECOMMEND THIS COMPANY.
Response from Cleaner Than Ever Norbury Ltd
Hello Jaspreet thank you for your feedback. The cleaners advised that it's a big sized property, when we spoke with them. Also, we've charged you for 1 person 5 hrs, despite there was 2 people working on site.
Thank you