I would NOT use them again, ever.
The cleaner did not come with any cleaning tools or products.
My contractor gave her a lift to the shop to buy the cleaning products and gave her his business card if any issues arose.
Cleaner unable to contact Client and DROPPED ALL SETS OF KEYS through the letterbox LOCKING OUT EVERYONE. No apology was given, no offer to refund monies and unnecessary defensive untimely emails.
Have not heard from cleaner since I asked for a refund of monies paid.
BOOKED ANOTHER CLEANER TO RE-CLEAN PROPERLY AND PROFESSIONALLY who came with cleaning products and tools normal
Response from City Housekeeping Ltd - Domestic Cleaning
Thank you for your review.
The service booked and carried out was 3 hours of domestic cleaning. Domestic cleaning is a light, maintenance service and does not meet end of tenancy standard. This distinction was explained in writing prior to the appointment, based on the property condition.
The cleaner attended, purchased cleaning materials, and completed the full 3 hours. We also attempted to contact you multiple times on the day regarding key arrangements but were unable to reach you at the time,
We have shared all the evidence in the emails and were not avoiding responsibility by any means