I had a deep cleaning booked, and I'll give them credit for being communicative at the time of booking and their website is very easy to use. However, on the day, they never showed up for my 1pm booking. By 2:30pm, they were still 30 minutes away and I never heard from them until I reached out to the company directly.
Response from City Housekeeping Ltd - Domestic Cleaning
Sorry to hear you were unhappy with the service. We were delayed at a previous job due to unforeseen issues, as the property required more attention than expected. At the time of cancellation we were just 20 minutes away and ready to carry out the service