After an initial contact saying they were interested in the job, and me sending them photos of where the work was to be done, I have received NO further messages from them, not so much as a courtesy message to decline the job.
Response from C&J Landscapes
We sincerely apologize for any confusion regarding your inquiry. Our initial intention was to decline this job, and I genuinely believed I had done so. Unfortunately, due to our busy workload, your message was inadvertently overlooked, and we deeply regret not responding sooner to clarify our position.
Additionally, Checkatrade has recently updated its messaging system, and we are still familiarizing ourselves with the new platform. This transition may have contributed to the oversight, and we sincerely regret any frustration this has caused you. Clear and timely communication is important to us, and we recognize that we fell short in this instance.
Please know that our lack of response was never intentional. Had we realized the situation sooner, we would have responded appropriately to avoid any misunderstanding. We truly appreciate your feedback and will take this as a valuable learning experience to improve our processes moving forward.
If you would like to discuss this further, please don’t hesitate to reach out. We genuinely appreciate your understanding and regret any inconvenience this may have caused.