Reviews

Chris answered the first call promptly, arranged a visit quickly and was efficient, effective & very reassuring in everything he did, including installing a new boiler & resolving underfloor heating problems. He is absolutely professional, with high standards of work: he explains what he is doing, & why; and is open about costs & any disruption that might be caused. He is also creative and comes up with solutions to problems that arise in the process. Additionally, he’s completely trustworthy - and very nice! We shall definitely employ Brooks Plumbing & Heating (BPAH) from Letchworth again.

Chris is always very thorough, honest, communicative and helpful. He was punctual and kept in touch. Had some good ideas and recommendations for resolving the problem long term. Whilst he is not the cheapest he is reliable and knows his stuff. He is also a Vaillant registered Master for boilers so that is his next job :-)

Very happy with communication and the assessment of 'problem'. Chris came across as knowledgeable, helpful and reliable; a credit to his trade. No hesitation in recommending his service and would definitely use again for any plumbing issues.

Very grateful for service provided even though I feel foolish because it turned out to be a dishwasher joint that I'd (inadvertently) loosened and Chris diagnosed and fixed in a few minutes. I offered but Chris refused to take any payment because he "didn't need to get any tools out of the van"! I will definitely use Chris for any future (genuine!) work and have no hesitation in recommending his services both here and individually to friends.

Chris did an outstanding job! Turned up punctually, fixed the thermostat in a few minutes and did a great job with the boilers. Also examined a noisy radiator and gave advice on what to do. Also had an excellent conversation on the efficacy of heat pumps for our house. A very friendly guys. Highly recommended!! Thanks Chris!

Can’t recommend highly enough - fast response, clear communication throughout, honest and open discussion about recommendations without being pushy or ever trying to upsell, reasonable pricing (independently verified) and work looks to be of a good standard. Ideal experience.