Not impressed , turned out to be a huge mistake hiring them , supposed to put a new roof on my workshop. first rain there was more water inside the workshop than outside, I reported this to them, they turned up with a caulking gun and a couple of tiny tins of paint to repair a brand new roof Sorry but this turned out to be a huge waste of time with more damage to my property , I have left emails asking them to come and collect their roof but so far ignored .I would not recommend them
Response from Britannia Home Improvements LTD
Thank you for your feedback. At Britannia Home Improvements, we pride ourselves on our reputation for delivering high-quality workmanship and excellent customer service.
We are sorry to hear that this customer feels their expectations were not met. While we cannot comment on every detail of the experience due to the nature of large-scale operations, we take all customer concerns seriously and investigate them thoroughly to ensure they align with our standards.
As a company, we are committed to addressing any reported issues swiftly and professionally. In this case, our team attended to assess and offered to resolve the matter promptly. It is always our goal to collaborate with customers to ensure the best outcome.
We encourage all potential customers to review the breadth of our work and the overwhelmingly positive feedback we have received. We remain dedicated to maintaining our high standards and resolving any issues when they arise.
Best regards,
Customer Care Team
Britannia Home Improvements