Substandard workmanship when laying an expensive amitco LVT floor has resulted in the floorboards lift making the floor uneven and dangerous
Amitco reps have visited 3 times and their reports state that the LVT has been layed on an inappropriate subfloor, causing the boards to lift
After months and months of communication we are no closer to an amicable solution. BMC is adamant the flooring is faulty but can’t offer any proof of this. To rectify the situation and to have the subfloor suitable made for LVT, and to have the new LVT laid correctly will cost £2,300
Response from BMC Loft Conversions Ltd
Yes we installed Amtico Flooring with guidance from Magnets, stating we could lay this on floorboards as it had its own underlay, it was also laid on a finished screed floor. The floor has lifted and become uneven on both subfloors.
BMC looked at Amtico Reviews on Trustpilot and we found this is a common issue on all subfloors with their product.
An Amtico representative blamed the issue on different causes such as the sunlight coming through from the Lantern, the prep on the timber subfloor and the 'FINISHED' screed needing an overlay.
Amtico have replaced their flooring for this customer for free and we have offered a full refund for the cost of labour that we charged for the installation, because we are not happy to relay any Amtico flooring again after reading the reviews and the service they provided.