Blockage in bath drainage after a childs flannel got sucked in (dont ask!). I was at work so partner contacted better drains. Came out quickly and stayed for about 45 mins trying to unblock. Couldnt do so and charged £180 on the door, advised flooring and tiles would need to come up. When i came home, i called head office as i found this bill very high for not sorting, it was later refunded by 50%. They said theyd get the technicians to call me to explain the issue/ difficulties further which never happened. Called a local plumber who cleared in 20 mins, no flooring removed and was cheaper
Response from Better Drains Limited
Good morning,
Thank you for your feedback, Matthew. We’re sorry we couldn’t resolve the blockage on this occasion. Our engineer spent around 45 minutes attempting to remove what appeared to be a flannel lodged in the pipework. The charge would normally have been more than the £180 invoiced, and we still reduced this by 50% as a gesture of goodwill. We also didn’t charge for the use of our specialist CCTV camera or high-pressure water jetting equipment. We are drainage specialists, not plumbers, so our expertise differs. We appreciate your feedback.