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Reviews

  • Heidi E
    10

    Tumble dryers water tank light was coming on when there wasn’t any water in the tank.

    Posted 3 days ago

    Ben and Reece were really reliable and friendly! Got the job done quickly and I was informed of their ETA etc which was all very helpful. Put my repair query through on check a trade and they got back to me very quickly and was able to come out the same day. Thank you both!
    Job location: TN35

    Response from Ben Smith Appliance Repairs Ltd

    Very happy to help you so quickly. Thanks for your feedback, we really appreciate it and it helps us to know we are providing the best service we can for our customers.

  • 10

    Efficient and courteous

    Posted 13 October

    Dishwasher wasn't working and only bleeping. Shane was polite, thorough and courteous throughout . Thank you Shane for your kindness and expertise. Dishwasher working as normal.
    Verified reviewer
    Job location: TN39

    Response from Ben Smith Appliance Repairs Ltd

    Thank you for your kind words, I will feed them back to Shane. Happy to help you and thanks for using us.

  • 10

    Appliance replacement - efficient and friendly with a personal touch

    Posted 26 August

    I was contacted by telephone and was able to give a full description of the problem with my microwave. After a brief discussion I decided to opt for a full replacement. I received text to contact their shop to work out the best replacement for me. A quote for a similar appliance was emailed - purchased agreed and paid for and installed within 8 days. Sean, the installer, was very efficient and friendly. I will have no hesitation in using this company again. I valued the personal engagement that is sometimes lacking in customer service these days.
    Verified reviewer
    Job location: TN40

    Response from Ben Smith Appliance Repairs Ltd

    Thank you so much for your detailed feedback. We really appreciate it and it helps us to know we have given our customers the best service we can. Delighted to help you.

  • 10

    Excellent service.

    Posted 14 August

    Kept us well informed about when they would be attending to access the problem . Identified the issue and resolved it very quickly and efficiently. Very polite and tidied the area after the work was finished. Would highly recommend them to anybody experiencing problems electrically.
    Verified reviewer
    Job location: TN34

    Response from Ben Smith Appliance Repairs Ltd

    Happy to help you. Thank you for your kind feedback and recommending us.

  • 10

    Most helpful

    Posted 06 August

    We needed help with the repair and servicing of kitchen appliances which hadn't been used for some time. We were really pleased with the advice we received including the help in finding a replacement for one of them which is due to take place soon. All the people we have dealt with from this company have been most pleasant, knowledgeable and efficient. Much appreciated. Would definitely use them again.
    Verified reviewer
    Job location: TN40

    Response from Ben Smith Appliance Repairs Ltd

    Thank you for your feedback, we really appreciate it and are glad you were happy with our service and staff.

  • 10

    replacement fridge freezer

    Posted 26 June

    Excellent communication, all staff were helpful and efficient. They fit me in at short notice and attended promptly at a time to suit me. I am a happy customer and I recommend Ben Smith company for appliances.
    Verified reviewer
    Job location: TN33

    Response from Ben Smith Appliance Repairs Ltd

    Thank you so much for your great review - we are really pleased you were happy with our service and we appreciate you recommending us.