Just had our original boiler fitter over (who moved to Cornwall) to review two jobs carried out by Ben on our boiler (£400), which packed up after work was carried out in January. Whilst he did undertake the work to fix the boiler, the sounds it made subsequent were extremely alarming and the entire thing packed up late April. In short:
- work was carried out at ‘over the odds’ prices according to our original fitter
- the boiler, once opened, should have had a print out of information re work undertaken (we never got it)
- the work was surface and not in depth- boiler needed cleaning- basic
Response from Ben Granville Plumbing & Heating
My price was agreed to before the work was carried out.
You had me back a second time because you "were happy with my work"
I gave an invoice outlining what id done. You didnt ask for a 'report'
"Work was surface and not in depth, boiler needed cleaning" this doesn't even make sense.
Cleaning a boiler won't fix a faulty expansion vessel, PRV and filling loop. Which is what i fixed
Boiler packs up 3 months later, nothing to do with the parts that were changed and somehow thats my fault.
Get your facts right before throwing a tantrum and putting up ridiculous reviews, Jen.