We are certainly never going to use Barton Knight again. Positive points are they came same day to install power to a set garage doors and quoted for other works we required. We got other quotes from two other local five star Checkatrade electricians they were 40% cheaper for like for like quotes. We paid Barton Knight the same day the work was completed. We had a chasing email quoting an invoice due. We phoned them and emailed them stating this invoice had been paid on the day. They acknowledged this a day later. We then received another overdue reminder that the invoice has not been paid.
Response from Barton Knight Electrical
We’re sorry to hear that your experience did not fully meet your expectations. At Barton Knight Electrical, we take pride in offering a prompt, professional, and reliable service - something reflected in our many positive Checkatrade reviews from satisfied customers.
We were pleased to attend the same day to install power to your garage doors and assist with additional quotations. Although we do not normally accept cash payments, we agreed on this occasion to accommodate your preference and make the process easier for you. Unfortunately, our automated accounts system issued reminder emails before our team had confirmed receipt of your payment. We apologise for this administrative error and would like to reassure you that these reminders were system-generated, not intentional follow-ups or harassment.
We have since reviewed our internal processes to ensure this does not happen again. We always aim to provide fair and transparent pricing that reflects the quality, safety, and high standard of workmanship recognised in our many positive customer reviews.
The Barton Knight Electrical Team