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Reviews

  • 7

    Appalling service

    Posted 07 October

    I hate writing negative reviews but I was really let down by this company. After waiting for the designated day for a visit, I was told which parts were needed and would be ordered. Then nothing for over a week. When I rang I was told the engineer was on holiday and they couldn’t tell me if he had ordered the part. Another phone call a few days later transpired that nothing had been ordered and when it came it it would be an appointment in another weeks time. We concluded that it would be best if I cancelled the whole job. 3 weeks without the fridge is very difficult. Avoid this company.
    Verified reviewer
    Job location: RG25

    Response from Baileys Domestic Appliances

    Hi, Jo. We truly apologise for the delay and the frustration caused — this isn’t the level of service we aim to provide. We’ve reviewed what happened and are taking steps to ensure clearer communication and faster follow-ups in future without exception.

  • 10

    Great service from people who know what's what!

    Posted 30 September

    Bought a new washing machine. Got lots of information and advice as to which was the best option for me. Staff really friendly. Easy purchase and delivery. They know what they are talking about!
    Job location: SP5

    Response from Baileys Domestic Appliances

    Hi, Sally. Thank you for your kind words and for taking the time to leave us an amazing review! We hope that you will enjoy using your new washing machine for many years to come. I will pass your compliments on to the team.

  • 10

    First class!

    Posted 16 September

    We hope that Baileys and shops like the branch in Fisherton Street,Salisbury will always be there. In a word they are superb. The friendly help and very informative advice we were given on our two visits to the shop, the initial survey, the prompt delivery and the actual fitting of our induction hob and the efficiency of everyone involved made the whole experience worry free and very enjoyable!
    Verified reviewer
    Job location: SP2

    Response from Baileys Domestic Appliances

    Hi, Peter. We are truly touched by your kind words, thank you so much. It was a pleasure serving you and we look forward to serving you for many more years to come. I will be sure to pass on your compliments to our team.

  • 10

    Excellent customer service

    Posted 26 August

    Ordered a new applicance (which wasn't in stock) on a bank holiday weekend and collected it just after lunch on the next working day. Excellent customer service from the team throughout. Thanks.
    Verified reviewer
    Job location: SP2

    Response from Baileys Domestic Appliances

    Hi, Martin. Thank you for taking the time to leave us an amazing review! We are so glad to hear that our quick sourcing of your new appliance made a good impression. We look forward to serving you again in the future.

  • 10

    Excellent service

    Posted 18 July

    This retailer is my go to supplier or repairer. Staff are always professional whether it is for a new purchase or repair
    Verified reviewer
    Job location: SP4

    Response from Baileys Domestic Appliances

    Hi, Marie. We have just learnt that we can now reply to Checkatrade reviews and we just want to thank you for your continued support. We truly appreciate you taking the time to leave us an amazing review!

  • 10

    Hob installation.

    Posted 05 July

    I went to enquire about changing my induction hob for a ceramic version due to medical needs and I could not be more impressed with the service I received. Special mention for Paul, who not only showed great knowledge, but had it all sorted out for me in no time at all, and the lovely professional who came the same afternoon to fit the new hob and ensure that I was comfortable with its use. A really excellent service all round and I highly recommend them. Thank you!
    Verified reviewer
    Job location: SP2