We were speaking to Ashcourt about a quote, they had visited 3 or 4 times to discuss the work and had several phone calls. When we were about to sign the contract when Ashcourt stopped picking up our calls and replying to our emails.
We waited a couple of weeks giving them an opportunity to respond before giving up and re-tendering with a different company.
If they no longer wished to take up the contract all they had to do was call or answer our emails. It would have been far more polite than simply refusing to talk to us.
Response from Ashcourt Builders Ltd
We're sorry to hear you were dissatisfied with our service as we take communication with our customers as seriously as our standard of work, which as you can see from our reviews is always of the highest order. We did visit the site 3 or 4 times times and communicate over the phone, but the works and the budget changed several times and we felt we couldn't carry out the works within the new parameters. I was off sick and asked my partner to communicate the fact that we would be withdrawing from the tender process. If at this point there was a breakdown in communication from our side then I can only apologise as we are always careful to keep customers informed. We were told by Checkatrade that you were willing to speak to us to clear up the misunderstanding but unfortunately after many calls and texts, no calls were answered or texts returned.
We always strive to better our customer service and will use this review as a learning experience.