Reviews

  • 10

    very efficient and professional

    Posted 13 April

    Hi Lyn, Just a quick note to let you know that everything went really well yesterday with the install and service. Very efficient and professional and everything is working well this morning. We are very happy…. Tracy Cromwells
    Job location: CM21
  • 10

    Great customer experience at every touchpoint - thoroughly professional!

    Posted 08 April

    We have used Artel on multiple occasions and have been consistently impressed with the quality of their service from start to finish. Every member of their team - from sales and administration through to installation and ongoing support - is responsive, professional, and clearly committed to delivering a high standard of work. The installation team in particular deserve a special mention; they are courteous, punctual, and always leave the workspace clean and tidy. It's rare to find a company where every touchpoint of the customer experience is this well managed. I Wholeheartedly recommend them
    Verified reviewer
    Job location: CM24
  • 10

    Excellent quality equipment and workmanship

    Posted 02 December 2025

    I cannot rate the work carried out by Artel highly enough. From the beginning, the quotation process was professional and accomodating to our needs. It was no trouble when we asked for changes. The workmen who attended our house and carried out the work treated our house with complete respect. They were lovely to have around and were incredibly clean and tidy. The work has been carried out to a very high standard with all the piping / cabling very neatly boxed. It looks like the aircon has always been in place. I highly recommend.
    Verified reviewer
    Job location: AL1

    Response from Artel Facilities Management Limited

    Many thanks Zoe . It was a pleasure working with you.

  • 9.33

    Professional Efficient Service

    Posted 30 October 2025

    Communication through the quotation period, responding to all questions plus accommodating my last minute changes were all dealt with efficiently. Over the 5 days required for installation, the team were polite and respectful and very tidy. I am very happy with the units, enjoying the heating function at this time and cannot wait to use the cooling function come the summer.
    Verified reviewer
    Job location: AL7

    Response from Artel Facilities Management Limited

    Many thanks Lavita - delighted we were able to assist you

  • 10

    Professional, respectful and great price

    Posted 21 October 2025

    Really professional team who worked around us during four days of air con installation in our office. Polite and respectful from the very start and cleaned up at the end of each day. Very happy with the installation work, the units look great and the cost was very reasonable. We are all looking forward to a cool office next summer!! Would thoroughly recommend Artel.
    Job location: EN9

    Response from Artel Facilities Management Limited

    Many thanks Marion

  • 10

    Excellent company

    Posted 11 September 2025

    Very quick initial quote, cost competitive and turned up when they said they would. 5 stars.
    Verified reviewer
    Job location: EN11

    Response from Artel Facilities Management Limited

    Many thanks Lee