We had a problem (their fitter didn’t ‘sheet up’ / clear up & made a mess - putty spots trodden in, glass shards everywhere) with a small job (replacing 3 panes of glass in a porch). Tried getting the company to take the problem seriously (as they’ve always been good before) but they failed to - so we wouldn’t use them again OR recommend them ! (they initially offered to clean up for us - then realised it was too ‘specialist’ a clean up job for them … so, why not only use fitters that always ‘sheet up’ in the first place ??). They seemed to think we were after money off: we weren’t !!
Response from Addison Glass & Windscreens Ltd
We again apologise and acknowledged that our fitter did not follow usual site protection procedures, resulting in putty residue and glass fragments remaining. We regret the impact this had and have implemented extra measures. Your feedback is appreciated