Response from Ada Syla ltd
The work was completed in September 2025 and was working correctly at the time. When you contacted me later, I attended the property, rectified the issue to the required standard, and you confirmed you were happy with the outcome. You also advised the review would be removed, but despite several attempts to contact you, I have received no response. I always aim to resolve any issues fairly and professionally. Thank you, and I hope you can amend or remove the review.