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Reviews

  • 10

    Best Plumbers heating engineers in Ashford Kent

    Posted 6 days ago

    I cant recommend this company enough, they are caring professional and never overcharge. Have always done their best to sort out any emergencies I have had Wont use anyone else. Have been their regular customer for nearly 10 years
    Job location: TN23

    Response from Acorn Domestic Repairs Ltd

    Hi Roma, thank you for your kind comments. Always happy to help where we can.

  • 10

    Boiler Replacement

    Posted 23 January

    Initially called out to repair our old boiler, turns out the parts are no longer available. So was quoted a replacement boiler to be fitted to the existing system, a date was set (which was kept) and at 8.30 prompt Joe turned up and first thing he did was to lay down carpet protectors. Decided best location for the boiler, kitchen soon to be replaced. The old boiler was removed and new boiler duly installed, gas and existing pipework was adapted to suit (no mean feat) Electrician working in conjunction did his bit, boiler working perfectly, premises left clean and tidy, thoroughly recommend.
    Verified reviewer
    Job location: TN24
  • Debby D
    10

    cap of gas from my old cooker n when my new cooker arrived assembled it as it was a high level grill

    Posted 22 January

    Philip from Acorn domestic repairs was a lovely man. He always kept me in the loop with text n calls. He was on time to cap my old cooker n always made all the safety gas checks. He was also on time again when he came bk to installed the new high grill gas cooker after assembly of the 2 pieces of the cooker. He did 2 invoices 4 me n the price was great too. Thanks Phil n co for all your help. very satisfied 😌
    Verified reviewer
    Job location: TN24
  • Jeff B
    4.33

    A lot of money for no result.

    Posted 20 January

    A little disappointed. Booking made for call out (1 hour min) for leak repair. Plumber arrived (polite and on time) but was present for less than 10 minutes with advice that he could do nothing and best to call insurance company. £108 charge with VAT. Whilst understanding companies need to pay wages and make money, this felt excessive by all measures - particularly as other companies offer free quotation/visits and could have offered the same advice. An expensive lesson learnt.
    Verified reviewer
    Job location: CT1

    Response from Acorn Domestic Repairs Ltd

    Mr Brunger We do have to charge for our visit & as you say you were aware of this. If you could get someone out for free why did you not. ? Left home at 7.53, arrived at 8.31 on time & left at 8.52. We have to allow time for customer's that live in the centre of canterbury & On this occasion you paid for my knowledge, not what I did. I suggested you contact your insurance company to see if they cover your mains water pipe, I was trying to give you good advice some people forget they could be covered. No Plumber would touch your mains stop valve as valve outside does

  • 10

    Professional Company

    Posted 11 January

    Very good experience right from the very first phone call. I struggled to find someone who would come out within 2 weeks to service the boiler and have a look at a potential fault. Acorn were the only ones who showed any interest. Gavin arrived bang on time and showed great care to the property, very kind and cheerful. The service was completed with no issues and he even had a look at the rest of the system and offered advice on the issue i was havin. Overall very happy and will be using Acorn for all future services. Thanks
    Verified reviewer
    Job location: TN25

    Response from Acorn Domestic Repairs Ltd

    Hi Daniel, thank you so much for your kind words. Without customers like yourself, we would not be here. Please let us know if you need our assistance again in the future, we're more than happy to help.

  • 10

    Brilliant service.

    Posted 08 January

    Acorn are the best. Polite, efficient and friendly. They have always turned up on time and carried out their work to a high standard. Don’t overlook the office staff who are very good at their jobs. Highly recommended.
    Verified reviewer
    Job location: TN24

    Response from Acorn Domestic Repairs Ltd

    Hi Martin, thank you for the glowing review. Please let us know if you need any help in the future, it would be an honour to assist you.