I went with this company as it was locally recommended by checkatrade and sadly I have had such a negative experience. I paid £175 for a pipe to be fixed. An engineer came for less than 5 minutes and put silicone around the pipe despite me saying this would not hold. 10 days later the pipe came off and I have no right to a refund or a fix unless I pay full price. The customer service team were so rude initially asked if I pulled the pipe off and saying it was unusual it had broken. They catch you out in the small print saying there is no right to the job being a guaranteed fix.
Response from Able Group - Drainage
Dear Grace,
Thank you for taking the time to provide us with this review. I would like to apologise that your recent experience has not been satisfactory, and I can assure you your feedback helps us with quality control and continuous improvement.
Kind regards
Sue
Able Group