I have worked with contractors for over 30 years in my professional life and never had to deal with a company as unprofessional and unpleasant as this. This is the first, and I hope the last, time I have left a negative review for a contractor. Their poor communication led to problems and, when I complained that they hadn’t done the job as their quotation, I was misled and threatened with legal action if I did not pay the full invoice. They have left the Cypress tree with long, bare, cut branches, it looks terrible.
Response from A. Bird Tree Surgery Ltd
Dear Miriam, thank you for revising your 1st review on here with lies that has now been removed. After 3 days on site working on your neighbours trees, you changed the scope and over several months prior to this and extra work carried out, you refused to pay the bill on your neighbours trees as you put incorrect planning in (and got TPO's put on their trees), which they paid. All work approved by Swale Borough Council. Please read over 550+ reviews about our company as you are the 1st negative review in 11 years.