A&F purposefully underquoted, pressured us to start the job ahead of our timeline, then once our kitchen was unusable tried to more than 2-3x the overall price for various issues he was aware of before he started. After we found another electrician to replace our consumer box (probably to a much higher standard), he began retaliating by becoming unreliable with scheduling, and even sloppier & lazier with his work. He tried to recoup expenses by overcharging for consumables (e.g. £300 for grout.) Due to his dishonesty, we had to constantly double check his recommendations. DO NOT PAY UP FRONT.
Response from A & F Property Maintenance Limited
We are sorry to hear you had a negative experience and that our services didn't meet your expectations.
The first quote included only what was described initially in your request. Further jobs/tasks were always quoted as extra - as mentioned in our terms and conditions - as they were not in scope as per the initial agreement. If you go to buy bread at the grocery store and come back with a whole trolley full of stuff, you are surely meant to spend more than expected, right?
Your worktop contractor took longer than expected to finish their part of the job - this caused a delay of 3-4 weeks in our schedule, which then crashed with other booked jobs we had. But despite that, we tried our best to meet halfway. So we weren't lazy, we were just committed to our customers.
About some materials' costs, we offer our prices as trade people, and those prices may or may not be cheaper, this is why we often say that if you prefer, you can buy them yourself.
As pictures, you added the sockets that - again - were not in scope for us and your electrician/another contractor should have taken care of those.
We appreciate the time you spent in leaving the review and we wish you a nice rest of the week.