Very poor experience. The job was to fit four IKEA wall cabinets, with the agreed requirement to reduce their depth, which is a standard IKEA solution and was discussed upfront.
Francesco asked for £500 in advance, then left once he realised cutting was required and later tried to increase the price by a further £400 plus VAT.
He agreed to refund £400 but after over a month only returned £250, keeping £150 as a call-out fee and £100 for assembling two flat-pack units.
Wasted my time and money. He is untrustworthy and I would strongly advise not paying upfront.
Response from A & F Property Maintenance Limited
Dear Elliot, we are sorry to hear our services didn't meet your expectations, but we are very surprised to read such a negative feedback from your end. On this occasion you were informed that the refund was only partial to cover the call out charge and the work already done. Our refund policy doesn't usually foresee any refund if not upon discretion and on case-by-case situations, so we only acted accordingly. You were also informed on the refund payment coming later because of the holidays. Nonetheless, we appreciated the time you took to review and wish you a great week.