Ben C

Reviews (1)

• R
  RJ Thompson Building Services Ltd
  3

  Unstated minimum fee and poor communication

  Posted 06 October

  We reached out to the company to come and assess some cracks in our walls. Despite asking in advance, no quote or mention of a call out fee was ever given. During the inspection the builders were present for approximately 5 minutes. We later received an invoice for £66 which wasn’t mentioned at the visit. Contact with the company took multiple attempts, finishing with being told that they have a minimum call out fee which wasn’t mentioned at the visit. We never had any chance to agree or disagree to the cost, before being expected to pay.
  Verified reviewer
  Job location: CV8